Buddy Gulliford said he doesn't mind a few phone calls. This is a good thing since he is in charge of Verizon Wireless' employee customer service center in Tampa, a facility that logs intocalls a month.
Since April sji, Gulliford has been learning names, faces and geographic particulars for the center, transferring from a similar lloking with Verizon Wireless in Rochester, N. The Tampa center is responsible for fielding a variety of calls indianapolis tranny escorts wireless customers, including billing inquiries, technical inquiries, equipment repair requests "and technical support above and beyond what you normally get from a customer representative for complex data products," Gulliford said.
One challenge for Gulliford and his staff is that consumers are increasingly more educated and sophisticated about the complex telecommunications technology, creating even more challenges for those handling the incoming calls. Customers are becoming more savvy by looking for the best deal in products and services.
Come and help us with childcare and language practice in st petersburg, russia
Gulliford said he has been overseeing service centers for Verizon Wireless sincebut this is his first venture in Florida. And he said it's a welcome change. He said the Florida heat "is better than the lookinb degrees below zero that we were having over the winter" in Rochester. He has vacationed in Florida, with thoughts of someday moving here.
Doc ford's is opening. meet randy wayne white, the man who thought doc up. | dupont registry
A native of New Jersey, Gulliford bypassed college. Before going into telecommunications, he worked for a small leasing company.
Then he sought a career with shemale transexual escort lubbock pressure to increase sales, taking a position as a temporary employee with Bell Atlantic Mobile in Bedminster, N. Through mergers, acquisitions and strong growth in the telecommunications industry, Gulliford said, "I've had the chance to move along and move around. I took advantage of those opportunities. He has headed customer call centers in Columbia, S.
He also operated his own business for 15 years in Somerville, N.
I like the fast pace, the high energy of it. It's got highs. It's got lows.
Gulliford said the calls coming into his center are from customers throughout Florida. Yet, he said he sees a pattern of fewer calls from the more informed customers.
Looking for a st. petersburg ski buddy i searching real swingers
Many customers use the Internet joplin mo escorts "manipulate their own bills, change price plans, change address, monitor balances," he said, all services that once required a phone call. Gulliford said he is grateful for such technology. Without consumers able to access the Internet, "You'd have massive customer service centers.
We've been effective in finding better ways buddt customers to service themselves. This gives us the ability to work with the representatives and fully train them instead of having. Gulliford, 42, lives in Tampa.
Flights to st. petersburg - clearwater (tpa) from | hotwire
He and his partner, Jim Green, have a year-old dor. Subscribe Manage my subscription Activate my subscription Log in Log out. Regions Tampa St.
Letters to the Editor Submit a Letter. Long Re.
Investigations Narratives Pulitzer Winners. Connect with us.
About us. Careers Advertise Legal Contact. Log in.
Buddy werner () - cu athletic hall of fame - university of colorado athletics
Manage my subscription Activate my subscription Log out. Buddy Gulliford. Up next: Beatles may put music online.